Custom Variables not working

Follow these steps to troubleshoot

  1. Check if Custom Variables have be configured correctly. See this blog link 
  2. Go to Developer tools (right click – inspect element -> network->connecto’s notification call -> headers -> custom variables) and see if custom variables are being successfully sent to server.connecto.io
  3. Check Custom Variables section in Admin (create/Edit -> Targeting -> Segmentation -> Custom Variables) and see if key value pairs or custom variables logic are correctly set (check for case sensitivity, spaces etc) 
  4. Check for notification conflicts (another notif set in same slot) by verifying that notification appears without custom variable targeting. If not, troubleshoot for Notification not showing (link)
  5. Reach out to us if it still doesn’t work 🙂
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